Support

If something goes wrong

No new hexagons?

Check location and Motion & Fitness permissions, start recording, and walk outdoors. Progress can appear after motion history is confirmed.

Sync needs attention?

Check your connection and use Settings → Sync Now. Avoid logging out as a first troubleshooting step: logout removes synchronized server-backed data from this device.

Need help?

Include the app version, the time of the issue, and what you expected to see. Do not include private routes or account details unless needed.

Map settings and permissions

From the main map, open the three-dot control, then Settings. Track Recording → Track Boundaries offers Disabled or All Layers. Map Display changes the current-location marker and color. Manage location and Motion & Fitness access in iOS Settings. Camera and photo access are needed only when adding pictures.

Need a diagnostic log?

Settings → Diagnostics → Enable Detailed File Logging records details for support. Reproduce the issue, then open View Current Log File. Signed-in runtime logs may upload automatically, independently of progress sync. Preserve the log before using Reset Current Log File.

Need to check in or add photos?

Open a saved marker to Location Details. Check In Now adds a visit. Check In with Photo opens the photo check-in flow. Add from Library or Camera adds photos; allow the requested access.