Support

If something goes wrong

A recent file will not open?

Open Library, tap +, and choose Browse Files to locate it again and renew access. Check that its file provider is available.

A change will not save?

Keep the editor open and review the displayed error. Check the file location and provider connection before trying again.

Keeping or sharing a copy?

Use Share File or Duplicate from More options. Clear recent files in Settings → Data & support → Diagnostics, recent files & about; this removes the list, not the original documents.

Local-network connection denied?

Review Treo’s Local Network permission in iOS Settings. In Sync, open Connection & folder help and choose Try connection again. Confirm the computer is reachable and shares the same Folder ID.

Camera access denied?

Enter or paste the computer Device ID instead. To scan later, review Treo’s camera permission in iOS Settings. Scanning does not replace approving the device or sharing folders on the computer.

Offline files or pending changes?

Open Transfer activity to inspect the status and available retry or cancel action. A local save is separate from computer confirmation. If files need review, compare their versions before choosing what to keep. Open Treo and make the computer reachable to continue; iOS may pause background work.