North Star Gate
Crown JewelIf something goes wrong
New Item is unavailable?
Create and select a folder first, then choose New Item.
No photo control appears?
Check the folder’s template. It needs a photo or Time Lens field to offer pictures; a photo field can also be limited to one image.
Checking sync or duplicate numbers?
Open Settings to review the sync status and use Sync Now. Repair Item Numbers addresses duplicate numbers. Contact support before account deletion if you need help retaining or removing data.
Contact North Star Gate
Include the app version, device model, iOS version, what you tried, and the error shown. Review screenshots and logs for personal information before sharing them.
