Support
Crown Jewel help
Answers for folders, templates, photos, Time Lens, optional sync, and account management.
Getting started
- Create folders that match the way you group your collection.
- Assign a reusable template when items need consistent fields.
- Add one or more photos, then choose the image you want as the cover.
- Use Time Lens with dated photos to see a timeline and calendar.
Sync and accounts
Crown Jewel works without an account. To sync, open Settings, enable Server Sync, and continue with NSG ID. To permanently remove the sync account and all server data, choose Delete Sync Account in Settings. Local collection data stays on that device.
Troubleshooting
- If an item is missing, check the selected folder and its parent path.
- If a photo appears sideways, use the rotation controls before saving.
- If a template field is missing, check the template assigned to the folder.
- If sync is paused, confirm Server Sync is enabled and tap Sync Now after reconnecting.
Contact
For direct help, use the visual address below. Include your app version, device model, and the steps that led to the problem; do not send collection photos or private data unless requested.


