Support

If something goes wrong

New Item is unavailable?

Create a folder first, then choose Add (+) → New Item and select the destination.

An item is missing from a folder?

Clear Search items, choose All, and use Reset filters in the filter menu. Turn on Include subfolders if the item is in a nested folder. Try All Items from Collection to search everywhere.

No photo control appears?

Check the folder’s template. It needs a Picture or Time Lens field; a Picture field can be limited to one image.

Camera access was denied?

In iOS Settings, review Crown Jewel’s Camera permission, allow access if desired, and try Camera again. You can use Photos to select a picture instead.

Sync cannot connect?

Check your connection, then open Settings from the gear in Collection and choose Sync Now. Your local collection remains available while offline.

Item numbers are duplicated?

Open Settings from the gear in Collection and choose Repair Item Numbers under Maintenance.