Support

If something goes wrong

Need another attempt?

Use Pause → Retry or Try Again after a failed run. A retry starts at the beginning of the course.

Looking for another course?

Open More → Course Library and select an unlocked course. Completing a course unlocks its successor.

Results have not synced?

Reconnect and use Account and Sync → Sync Now. Pending local runs can upload when connectivity returns; North Star Gate support can help with account questions.

The ball will not move

Wait until Preparing Course disappears, then tap the course. If Paused is shown, tap Resume. Use a physical device for tilt control; Simulator uses a drag gesture.

No sound?

Open More and check Sound On or Sound Off. Tap the sound option to toggle it. Gameplay audio respects the device silent setting.

No global records or locked cosmetics?

Local play does not require login. Global records need NSG ID and a connection. Cosmetics unlock with course clears; Locked options cannot be equipped yet. Do not delete the app to fix missing records because unsynced progress is stored locally.